Deer Cyles has been a trusted carbon rims supplier to leading brands for over 14 years. We specialize in the design, R&D, production, and wholesale service of high-quality carbon bicycle parts, including carbon rims, wheels, and related components.
Our sales team are always prepared to deal with your order and respond to your messages. Our technical team are always there to offer technical support. Driven by dedication, enthusiasm, intelligence, and responsibility, Deer Cycles ensures the quality of each carbon product at every production step. Each carbon fiber layer is meticulously tailored to fit the product structure, and the dimensions are precisely laminated, enhancing cycling performance.
Founded 14 years ago, Xiamen Deer Cycles Industry and Trade Co., Ltd has operated its own factory for 9 years. We don’t aim for massive sales or high-volume production, manufacturing only about 2,500 carbon rims per month.
Unlike typical factories that replicate existing rim profiles to compete on price, we focus on R&D to create our own product line. While price competition isn’t our priority, we pride ourselves on providing exceptional customer service.
With over 14 years of expertise in the carbon rim industry, we are a reliable and competent partner. Our success is reflected in the growth of our clients, who have become recognized brands.
From raw material selection, carbon layup, CNC drilling, to engineering and QC inspection, everything is done in-house. We also manage brand decal application and painting through our dedicated painting facility, ensuring high-quality finishes while respecting our partners’ privacy.
Product Customization
Production
Packaging & Shipping
After-Sales Support
Design & Quote
Prototyping & Testing
Production
Packaging & Shipping
After-Sales Support
1. Coverage
We offer a 3-year warranty from the date of purchase, covering defects in materials and workmanship under normal use.
2. Exclusions
This warranty does not cover:
Damage from crashes, misuse, or improper installation.
Normal wear and tear or cosmetic issues like scratches.
Alterations made after purchase.
3. Crash Replacement
For accidental damage, we offer a discounted crash replacement program.
4. Claim Process
To file a claim:
Provide proof of purchase and photos of the damage.
Contact our support team for evaluation and next steps.
5. Limitations
Warranty applies only to the original owner and does not cover shipping costs for returns.
When packaging carbon fiber bicycle rims, it’s essential to prioritize protection to prevent any damage during transit. Here are the steps for safe packaging :
Clean the Rims: Before packing, make sure the rims are clean to avoid dirt or particles causing scratches.
Wrap Individually: Each rim is wrapped individually using foam bags. This protects against impacts and abrasions. Ensure the foam bags covers the entire rim, especially the edges which are more prone to damage.
Securely Place the Rims: Once wrapped, place the rims into the box, ensuring that they fit snugly. Fill any remaining space with additional padding to prevent movement inside the box.
Seal and Label: Use strong packing tape to seal the box securely. Label the box as “Fragile” and indicate the top side to avoid mishandling.
By following these steps, we ensure the rims are well protected from impacts and rough handling during transportation.
Inspect Upon Delivery: Check the rims for damage immediately.
Document the Damage: Take photos of the damaged rims and packaging.
Contact Us: Notify us with evidence of damage and request compensation.
File a Claim: Follow the supplier or carrier’s claim process, submitting required forms and proof.
Our carbon fiber rims typically have a lead time of 4 to 6 weeks from order confirmation. This includes:
Production: Approximately 2 to 3 weeks for custom manufacturing.
Painting and Decal Application: Approximately 1 week is required for the painting and decal application process.
Quality Control: About 1 week for the final checking on the rim finish and decal.
Shipping: 1 to 2 weeks for delivery, depending on location and shipping method.
Our lead time for carbon fiber rims is designed to be flexible to meet customer needs.
Custom Requests: We can adjust our production schedule to prioritize orders based on your specific timelines.
Expedited Options: For urgent requests, we offer expedited production options, which may involve additional costs.
Real-Time Updates: We provide regular updates on your order status and notify you promptly of any unexpected delays, discussing alternative solutions.
Our goal is to ensure a smooth experience while maintaining the quality you expect. For further assistance, please contact our customer service team.
Deercycles experienced engineers are here to guide you through every critical step in your project.